Global pilot draft - 2026.06.03
Refund Policy
Refund policy for the Documents Dock global pilot.
Effective date: 2026-06-03
01
Pilot refund window
- For the global pilot, first purchases should use a simple 14-day refund window unless Paddle checkout requires different wording.
- Refund handling follows Paddle's terms, tax handling, receipt, chargeback, and customer portal flow.
- If a paid workspace is granted manually before checkout is connected, the support team should record the entitlement period and cancellation request in the workspace notes.
02
Subscription plans
- Plus is planned at S$29 per month for unlimited shipments, PDF/Excel/scanned PDF data capture, and baseline version control.
- Pro is planned at S$59 per month for image document reading, automatic value checks, team review, and shipment AI analysis.
- Plan names, pricing, and included features shown at checkout control the purchase if they differ from this draft.
03
Non-refundable cases
- Fraud, abuse, sanctions evasion, false documents, or material terms violations may limit refunds where permitted by the billing provider and applicable law.
- Bank fees, foreign exchange differences, card network timing, and tax handling may be controlled by Paddle or the payment network.
Launch note: this page is an implementation draft for product validation and must be reviewed before public paid launch.